FAQS

Do I need to create an account to make a purchase?

You are welcome to check out as a guest.

When will my order be shipped?

We will ship your order within 3 to 10 business days.

What payment methods do you accept?

We accept various payment methods. Please refer to the checkout page to see which options are available.

Taxes and Duties

The displayed price already includes all applicable taxes.

Can I change my shipping address after my order has been dispatched?

We cannot guarantee address changes or redelivery once the order is shipped. Additional charges may apply if reshipping is required.

I placed an order but haven’t received any confirmation. What should I do?

If you haven’t received a confirmation email, please check your spam/junk folder and ensure your email address was entered correctly. If you still cannot find it, contact us at: customerservice@boraaksu.com.

My order arrived with missing, defective, or incorrect items. What should I do?

If you received an order with any issues, please contact us at customerservice@boraaksu.com. Please provide your order number, photos of the product, and your contact information to help us resolve the matter.

When will I receive my refund?

We will process your refund as soon as possible. It may take up to about 10 business days to appear in your account, depending on your bank or card issuer.

How can I determine my size?

You can click the "Size Guide" link at the bottom of each product page for guidance. You are also welcome to contact us for personalized advice.